Nos hemos pasado unos días con este fallo y merece la pena postearlo para que nadie se rompa la cabeza con ello.
Lo que pasaba al cliente es que si le daba a “guardar como pdf” Word (2007 y 2010, pasaba en ambos) se cerraba. El error que dejaba en el registro era de la librería “gdiplus.dll_unloaded” . Y a partir de entonces “guardar como…” ya fallaba. Parece ser que error también lo da en Excel, y supongo que en otros programas de Office también.
No os molestéis copiando la librería, reparando Office, etc. No funciona. Tampoco metiéndoos en el registro. Es más, veréis que con otro perfil de usuario o con Word a prueba de fallos no da el error.
El causante lo encontramos en este artículo , parece ser que es un programa de iCloud (no comment), el Photo Stream, y por lo que veo ha dado trabajo a algún técnico de Microsoft hasta que lo han descubierto.
Parece ser que en alguna actualización de iTunes instala este programa que no es compatible con algo de Office.
Para eliminarlo podemos o quitar el iCloud, o entrar en configuración del mismo, seleccionar Photo Stream y desactivarlo.
Veréis que después de eso podréis guardar como pdf o guardar como sin problemas.
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Gracias por la info!!! Veré si funciona.