Algunos PDF no se imprimen y no están protegidos contra impresión

El otro día tuvimos este problema con un cliente y lo ponemos por si a alguien le ha pasado para que no se rompa la cabeza (como hicimos nosotros).

Obviamente este error puede deberse a muchos síntomas. El problema era que algunos pdf se imprimían en el ordenador del cliente y otros no. Sin parecer que hubiera nada relacionado. El resto de documentos se imprimían bien y esos pdf en nuestros ordenadores no tenían problema.

Al final tras mucho probar, era una opción en la configuración de la impresora (en este caso una Kyocera 2550 KX pero puede pasar en otros porque hemos visto la opción en alguna más). Estaba marcada la opción “Elegir origen del papel por tamaño de la página PDF” y hay que desmarcarla.

 

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