Hemos estado recibiendo muchas incidencias de clientes con problemas al imprimir en impresoras, sobre todo Kyocera, pero también Ricoh y otras. Cuando van a imprimir reciben el pantallazo azul de la muerte (BSOD) con el error “APC_ INDEX _MISMATCH error”.
Estos errores se repiten constantemente al ir a imprimir.
Podemos ver varios hilos en Internet al respecto.
A la fecha de este artículo, Microsoft ha reconocido el fallo, pero dice estar trabajando en él: “We are presently investigating and will provide an update when more information is available.” Los rumores son que Microsoft ha detenido la actualización, pero muchos clientes ya la tienen.
Cómo solucionar el problema.
La solución más sencilla es desinstalar la actualización que ha dado el problema, es decir la KB5000802. Os dejamos varias maneras:
- Ve a Configuración->Actualización y seguridad->Ver historial de actualizaciones->Desinstalar actualizaciones
Seleccionamos la actualización y pinchamos en Desinstalar. - Puedes restaurar a un punto de restauración anterior si dispones de ellos.
- También se puede desinstalar por consola con
wusa /uninstall /kb:5000802
Nota: tenemos noticias que la actualización KB5000808 también está dando problemas similares. las soluciones son las mismas.
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