CDROM/DVD da error código 19

La semana pasada nos llegó un ordenador con un CDROM/DVD que no funcionaba. Un Toshiba con unidad de DVD Matshita y Windows 8 instalado. Pero ponemos la solución por si a alguien con diferente configuración le pasa lo mismo.

Cuando ibas al administrador de dispositivos la unidad daba un error (triángulo amarillo) y en la descripción podíamos ver que ponía un error con Código 19 (error en la información del registro). Desinstalar e instalar no sirve de nada. Tampoco (en este caso, en otro que tuvimos si) las soluciones de editar el registro y borrar los parámetros lower y upper limits.

¿Cómo lo resolvimos? Parece de coña pero desinstalando los siguientes programas: Toshiba Recovery Disk Creator y Toshiba Recovery Disk Reminder.

Es alucinante pero fue desinstalar estos programas y sin hacer nada más ya funcionaba el DVD 😀

Espero os sirva.

 

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